Raise a complaint

Hello from the Jones AV Support Team.
We would like to apologize in advance for any inconvenience caused.
Please leave us your details so that we can examine your concern as quickly as possible.

Raise a complaint
The fields marked with * are required.

Functional

Functional cookies are absolutely necessary for the functionality of the webshop. These cookies assign a unique random ID to your browser to ensure your unhindered shopping experience across multiple page views.

Session:
The session cookie stores your shopping data across multiple page views and is therefore essential for your personal shopping experience.
Notepad:
The cookie enables a notepad to be made available to the user across sessions. This means that the notepad remains available across several browser sessions.
Device assignment:
The device allocation helps the shop to ensure the best possible display for the currently active display size.
CSRF-Token:
The CSRF token cookie contributes to your security. It strengthens the protection of forms against unwanted hacking attacks.
Login Token:
The login token is used to recognise users across sessions. The cookie does not contain any personal data, but enables personalisation across multiple browser sessions.
Cache exception:
The cache exception cookie allows users to read individual content independently of the cache memory.
Cookies Active Check:
The cookie is used by the website to find out whether cookies are allowed by the site user's browser.
Cookie Settings:
The cookie is used to store the site user's cookie settings over multiple browser sessions.
Origin information:
The cookie saves the user's page of origin and the first page visited for further use.
Enabled cookies:
Stores which cookies have already been accepted by the user for the first time.
Google Tag Manager:
This is a tag management system. Via Google Tag Manager, tags can be integrated centrally via a user interface. Tags are small sections of code that can track activities. Script codes of other tools are integrated via the Google Tag Manager. The Tag Manager allows to control when a particular tag is triggered. Tag Manager is needed to control Cookie Scripts for the Consent Manager.
Marketing

Marketing cookies are used to target advertisements on the website individually over multiple page views and browser sessions.

Moosend:
Moosend Email Newsletter Marketing: https://moosend.com/privacy-policy/
Google AdSense:
The cookie is used by Google AdSense to promote advertising efficiency on the website.
Google Conversion Tracking:
Das Google Conversion Tracking Cookie wird genutzt um Conversions auf der Webseite effektiv zu erfassen. Diese Informationen werden vom Seitenbetreiber genutzt um Google AdWords Kampagnen gezielt einzusetzen.
Tracking

Tracking cookies help the shop operator to collect and evaluate information about the behaviour of users on their website.

Google Analytics:
Google Analytics is used to analyse the website's traffic. Statistics about website activities can be created and read out.
Hotjar:
Hotjar cookies are used to analyse the website activities of users. The page user is identified via the cookie over several page views and his or her behaviour is analysed.
This website uses cookies to ensure you get the best experience on our website. More information